Shipping policy

Last Updated: August 2026

Thank you for shopping with CURIVA. We are committed to delivering your orders safely, securely, and as smoothly as possible across India. Please read our policy below to understand how your shipment is processed and delivered.

1. Order Processing & Dispatch

All orders are processed and handed over to our logistics partners within 1 to 3 business days after successful payment or Cash on Delivery (COD) confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once processed, your package is dispatched through our verified nationwide courier partners across India.

2. Shipping Rates & Delivery Timeframes

We are proud to offer FREE Express Shipping across India on all orders!

  • Shipping Method: Pan-India Express Courier Network
  • Processing Time: 1 to 3 Business Days
  • Transit Time: 4 to 6 Business Days
  • Total Estimated Delivery Window: 5 to 8 Business Days
  • Shipping Cost: FREE

Note on Timelines: While most orders arrive within 5 to 8 business days after dispatch, delivery timelines are estimates and may occasionally vary due to external courier schedules, regional factors, or severe weather conditions.

3. Multiple Shipments / Split Deliveries

If your order contains multiple items, they may ship from different fulfillment hubs. In such cases, your items may arrive in separate shipments and at slightly different times. You will receive separate tracking details for each package at no extra cost to you.

4. Order Tracking & Communication

Once your order has been dispatched from our fulfillment facility, you will receive:

  • An automated Shipping Confirmation email and/or SMS update.
  • A unique Tracking Number and direct tracking link to monitor your parcel in real time.

If you do not receive a tracking link within 3 business days of placing your order, please reach out to us at curiva.store@gmail.com.

5. Domestic Coverage & International Shipping

  • Domestic Coverage: We deliver to almost all pincodes across India through trusted nationwide courier partners.
  • International Shipping: Currently, CURIVA ships exclusively within India. We do not accept or fulfill international orders at this time.

6. Address Accuracy & Delivery Attempts

  • Address Accuracy: Customers are responsible for providing a complete, accurate delivery address and an active contact number. CURIVA is not liable for failed or delayed deliveries resulting from incorrect details.
  • Delivery Attempts: Our courier partners will make multiple attempts to deliver your package. Please ensure availability at the provided shipping address to avoid return-to-origin shipments.

7. Contact Us

If you have any questions or require support regarding your shipment, feel free to reach out to our team:

Brand Name: CURIVA
Customer Support Email: curiva.store@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST