Refund policy
Last Updated: August 2026
At CURIVA, customer satisfaction is extremely important to us. Please review our Return & Refund Policy carefully prior to making a purchase.
1. Return Eligibility
You may request a return within 5 days from the date your order is delivered if:
- The item is damaged upon arrival.
- The item is defective or has a manufacturing flaw.
- You received the wrong product.
- The product is completely unused, unworn, unwashed, and in its original packaging with all tags attached.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless received damaged, defective, or incorrect:
- Earrings and body jewelry (due to hygiene standards)
- Personalized or customized products
- Gift cards
- Items marked as clearance or final sale
3. Return Process
To initiate a return:
- Email us at curiva.store@gmail.com within 5 days of delivery.
- Include your Order Number and a brief description of the issue.
- Attach clear photos or a quick unboxing video showing the damage, defect, or wrong item received.
- Once verified and approved, our team will schedule a doorstep reverse pickup through our logistics partner. Please do not self-ship products back to us without prior written authorization.
4. Refund Process
- Once the returned item is received and inspected at our fulfillment center, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7–10 business days.
5. Return Shipping Costs
- If the return is due to our error (wrong item, damaged, or defective product), CURIVA will cover the return shipping costs completely.
- For all other approved eligible returns, applicable return shipping charges may be deducted from your final refund amount.
6. Contact Us
For return or refund assistance, please reach out to our team:
- Brand: CURIVA
- Email: curiva.store@gmail.com
- Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST